The Operator business services: Australia forecast 2018–2023
This report provides an outlook on the business telecoms and ICT services market in Australia. It highlights overall revenue trends and identifies the key services which will deliver growth opportunities for revenue from businesses of different sizes.
Executive summary: operator business revenue in Australia will remain stable and the other business services contribution will increase significantly
Implications for operators
Forecast results
Operator business revenue in Australia will remain flat, and revenue growth in ICT and IoT connectivity services will compensate for the decline from voice services
Medium-sized and large businesses will deliver revenue growth; large enterprises will remain the largest source of operators’ business revenue
Revenue from mobile services will decline marginally during the forecast period, in spite of strong revenue growth in mobile data and IoT connectivity services
Operator revenue from fixed services in Australia will decrease during the forecast period, driven by a fall in revenue from voice services
The number of business fixed data connections in Australia will increase between 2018 and 2023, along with the demand for higher-bandwidth services
The addressable market for other business services for operators will continue to grow as businesses migrate further towards cloud-based business solutions
The key other business services markets addressed by operators in Australia are co-location and hosting, unified communications and SaaS
The broader enterprise IT and managed services market reaches beyond those services addressed by operators and is currently worth around AUD40 billion
Operator profiles: Telstra
Operator profiles: Optus (Singtel)
Operator profiles: Vocus Group
Operator profiles: Macquarie Telecom Group
Operator profiles: TPG Telecom
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: other business services [1]
Forecast methodology and assumptions: other business services [2]
Forecast methodology and assumptions: broader IT categories
List Of Figures
Figure 1: Change in telecoms operator retail revenue from businesses by service type, Australia, 2018–2023
Figure 2: Connections for businesses and CAGRs by type of connection, Australia, 2018–2023
Figure 3: Telecoms operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by enterprise size, Australia
Figure 4: Telecoms operator retail revenue from businesses by service type, Australia, 2014–2023
Figure 5: Percentage of operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by service type, Australia
Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, Australia, 2018
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, Australia, 2018 and 2023
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, Australia, 2014–2023
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, Australia, 2014–2023
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, Australia, 2014–2023
Figure 11: Whole market other business services retail revenue from businesses by service type, Australia, 2014–2023
Figure 12: Other business services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, Australia, 2023
Figure 13: Enterprise IT spend, Australia, 2018–2023
Figure 14: Telstra’s ‘Enterprise Australia’ revenue, FY2017 and FY2018 (ending 30 June)
Figure 15: Telstra’s ‘Small Business’ revenue, FY2017 and FY2018 (ending 30 June)
Figure 16: Optus’s ‘Enterprise’ revenue in Australia (excludes the small and medium business segments), FY2017 and FY2018 (ending 31 March)
Figure 17: Vocus Group’s ‘Enterprise, Wholesale and Government Australia’ revenue, FY2017 and FY2018 (ending 30 June)
Figure 18: Vocus Group’s ‘Commander (SMB)’ revenue, FY2017 and FY2018 (ending 30 June)
Figure 19: Macquarie Telecom Group’s revenue and EBITDA margins, FY2016–FY2018 (ending 30 June)
Figure 20: TPG Telecom’s ‘Corporate’ revenue and EBITDA margin, FY2017 and FY2018 (ending 30 June)
Figure 21: Percentage of enterprises, employees and business sites by enterprise size, Australia, 2018
Figure 22: Diagram of the forecast modelling approach
Figure 23: Definitions and key drivers for mobile services
Figure 24a: Definitions and key drivers for fixed services
Figure 24b: Definitions and key drivers for fixed services
Figure 25a: Definitions and key drivers for other business services
Figure 25b: Definitions and key drivers for other business services
Figure 26: Description of broader IT categories tracked by AMI Partners
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Operator business services: Australia forecast 20212026 market research report available in single user pdf license with Aarkstore Enterprise at USD 3999
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