The Customer engagement: worldwide market shares 2018

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems and related services for 2018. It provides details of how the spending varied by delivery model, service type, vendor and region. The report also includes ‘snapshots’ of information about the leading vendors in the market.

An increasing number of CSPs are investing in expanding the capabilities of their digital channels such as apps, websites and virtual attendants.

KEY DEVELOPMENTS IN THE CUSTOMER ENGAGEMENT MARKET IN 2018

  • Improving the customer digital experience is a strategic priority for most CSPs. This is driving investments into digital channels and personalised customer journeys. Automated attendants, in particular, are the subject of widespread interest and experimentation.
  • CSPs increasingly favour a pre-integrated, product-centered approach to customer engagement transformation. SaaS is quickly becoming the preferred delivery model for new deployments of customer engagement systems.
  • CSPs are making considerable investments to improve the digital experience of enterprise offerings.

Netherlands Cancer Diagnostics Marketual Tumor Markers

This unique report from provides information and analysis not available from any other published source, including 2022 supplier strategies and shares, and 2022-2027 volume and sales forecasts for major tumor

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2021 Robert Half International Strategic SWOT Analysis--Performance, Capabilities, Goals and Strategies in the Global Business Services Industry

This report is part of the LeadingMarketResearch.com Competitive Analysis Series, which includes assessments of more than 1,000 companies worldwide.The report provides significant competitor information, analysis and insight critical to the

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Customer engagement: worldwide forecast 2020–2025

Customer engagement: worldwide forecast 20202025 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

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Customer engagement: worldwide market shares 2019

Customer engagement: worldwide market shares 2019

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