The Customer engagement: worldwide market shares 2018
This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems and related services for 2018. It provides details of how the spending varied by delivery model, service type, vendor and region. The report also includes ‘snapshots’ of information about the leading vendors in the market.
An increasing number of CSPs are investing in expanding the capabilities of their digital channels such as apps, websites and virtual attendants.
KEY DEVELOPMENTS IN THE CUSTOMER ENGAGEMENT MARKET IN 2018
- Improving the customer digital experience is a strategic priority for most CSPs. This is driving investments into digital channels and personalised customer journeys. Automated attendants, in particular, are the subject of widespread interest and experimentation.
- CSPs increasingly favour a pre-integrated, product-centered approach to customer engagement transformation. SaaS is quickly becoming the preferred delivery model for new deployments of customer engagement systems.
- CSPs are making considerable investments to improve the digital experience of enterprise offerings.
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This report is part of the LeadingMarketResearch.com Competitive Analysis Series, which includes assessments of more than 1,000 companies worldwide.The report provides significant competitor information, analysis and insight critical to the
USD 750 View ReportCustomer engagement: worldwide forecast 2020–2025
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USD 7999 View ReportCustomer engagement: worldwide market shares 2019
Customer engagement: worldwide market shares 2019
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