The Business survey 2019: Australia country report
Based on our survey of 251 businesses, this report provides the key findings relating to the Australian ICT market and how it compares to that in other countries, covering fixed and mobile services, cloud, security, IoT and the key implications for operators.
Only a minority of business customers in Australia would consider purchasing ICT services from their operator.
THIS REPORT PROVIDES:
- Net Promoter Scores for fixed and mobile operators
- data on satisfaction levels for the various service aspects for each of the major fixed and mobile operators
- data on cloud growth and the potential for fixed operators to provide cloud services
- analysis of the state of cyber security
- analysis of the potential for operators to enter the ICT market
- data on the state of IoT deployment and development in Australia
- data on routes to market for fixed, mobile and IoT services
- discussion of the key implications for operators.
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