Telefónica UK’s migration to customer-led network operations
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DESCRIPTION
Telefónica UK is following the lead of Telefónica’s other opcos in countries; it is focusing more on service performance by transforming its NOC into a SOC.
Telefónica UK implemented the Nokia Experience Center to shift from network-focused operations to service-focused operations.
This case study provides:
- an outline of Telefónica UK’s strategy
- an overview of the business drivers behind Telefónica’s migration to eSOC
- implementation details
- an analysis of business benefits.
TABLE OF CONTENTS
RELATED REPORTS
SAMPLE REQUEST
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REVIEWS