Connected Consumer Survey: fixed broadband operator customer satisfaction metrics 3Q 2021
Author - Martin Scott
"This tracker provides details on NPS, churn intention and satisfaction with a number of elements of the fixed broadband experience."
This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 17 countries based on primary research (Analysys Masons Connected Consumer Survey 2021). It provides key metrics that allow for comparison between operators and highlights the best performers in individual countries and worldwide. Analysis of the data contained herein is provided in a series of reports focused on fixed broadband customer satisfaction in the different regions covered.
The survey was conducted in association with Dynata between August and September 2021. The survey groups were chosen to be representative of the mobile-internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country.
Metrics available
- Net Promoter Score (NPS)
- Satisfaction with overall service
- Satisfaction with price
- Satisfaction with service reliability
- Satisfaction with service speed
- Satisfaction with customer service
- Satisfaction with usage restrictions
- Intention to churn from fixed broadband provider in the next 6 months.
Geographical coverage
Central and Eastern Europe |
| |
Developed Asia–Pacific |
| |
Emerging Asia–Pacific |
| |
North America |
| |
Western Europe |
|
Global Connected Cars Market 2022 - Industry Briefing
The global connected cars market is set to achieve an incremental growth of USD 118 billion, acelerating at a CAGR of almost 17.7% during the forecast period 2022-2028.This industry report
View ReportFibre-connected cell site tracker 4Q 2021
Fibre-connected cell site tracker 4Q 2021 market research report available in single user pdf license with Aarkstore Enterprise at USD 1999
View ReportConnected Consumer Survey 2020: mobile customer satisfaction in emerging Asia–Pacific
This report focuses on aspects of our survey that relate to mobile customer satisfaction, churn and the drivers of the mobile customer experience in EMAP. market research report available in single user pdf license with Aarkstore Enterprise at USD 4999
View ReportConnected Consumer Survey 2020: OTT communication and social media services in emerging Asia–Pacific
This report focuses on aspects of our Connected Consumer Survey that relate to respondents' usage of OTT communication services in emerging AsiaPacific. market research report available in single user pdf license with Aarkstore Enterprise at USD 1499
View ReportFill The Form For Sample Request
