Communications service providers seek less-customised, stepwise and outcome-based engagements with partners that will help them to accelerate digital transformations. This report explores how professional service vendors can adapt their own organisations and engagement models to meet CSPs' changing needs.
 

Professional service vendors need to adapt to CSPs’ increased need for more-tangible business outcomes, pragmatic and proactive approaches, simplification and transformation acceleration.

This report answers the following questions.

• What is the current state of the telecoms software-related professional services market and which areas deliver the most revenue to vendors today?
• What are vendors’ key differentiators?
• How have CSPs’ requirements changed as a result of new business goals and which professional services are required to fulfil these needs?
• How are PS go-to-market approaches, engagement models, ecosystem dynamics and partnerships changing to address CSPs’ new requirements?
• Which opportunities can incumbent and new-entrant vendors target to meet CSPs’ new needs and to succeed in the changing PS landscape?

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