Operator strategies for differentiating mobile services for micro, small and medium-sized enterprises

Author - Eileen Zimbler

Strategy report | PPTX and PDF (14 slides) | SME Strategies

"Operators can expand their mobile offerings beyond just communications using value-added services to create differentiation and attract SME customers."

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Mobile operators face two difficult challenges: distinguishing themselves from their competitors and differentiating their business plans from their consumer plans. Creating value propositions that serve micro, small and medium-sized enterprises (SMEs) unmet needs will enable operators to capture a growing share of SME spend. IT services and support bundles can help these propositions to resonate with SMEs.

This report provides:

  • an analysis of SMEs’ mobile services needs
  • information about bundle preferences by business size and vertical
  • insights that operators business units can use to help them to differentiate their mobile business offerings from their competitors and from their own consumer offers
  • case studies of five leading telecoms operators’ mobile business offerings and differentiation strategies.

The operators included in the case studies in this report are BT/EE, KPN, Telefónica, Verizon and Vodafone.


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