The Connected Consumer Survey 2018: mobile customer satisfaction in Europe and the USA

This report focuses on aspects of Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Europe and the USA. It focuses on the drivers of customer experience, operators Net Promoter Scores (NPSs) and the roles of value-added services and customer services in relation to customer satisfaction and churn reduction.

THIS REPORT:

  • identifies which operators have the highest Net Promoter Scores in Europe and the USA
  • discusses the effect that price, customer service, network coverage, data allowance and SMS/call allowances have on customer satisfaction and churn
  • highlights what motivates a customer to change their product or service provider
  • provides insight into the relationship between data allowances and consumption on churn
  • explores the effects that value-added services or zero-rating apps have on churn and customer satisfaction
  • analyses the various channels ways in which customers communicate with their operator for sales and customer service
  • discusses the relationship between digitalising customer service and the effects on KPIs.


GEOGRAPHICAL COVERAGE
France
Germany
Italy
Spain
UK
USA
Poland
Turkey

Unveiling Smartphone Trends Arising from the Rise of AI Phones

AmazonAppleArmBaiduFerretGammaGoogleInstagramMediaTekMeta MicrosoftMicrosoftOpenAIOppoQualcommSamsungTikTokTSMCVivoX (Twitter)Xiaomi

USD 1600 View Report

Development Trends and Opportunities in the Global Smartphone Radio Frequency Industry (pre-order)

The global mobile communication radio frequency (RF) market has undergone significant changes with the advent of 5G communication. Qualcomms introduction of a comprehensive solution from baseband to antenna has gradually

USD 1500 View Report

Opportunities for operators in the connected home

Opportunities for operators in the connected home market research report available in single user pdf license with Aarkstore Enterprise at USD 4999

USD 4999 View Report

Connected Consumer Survey: fixed broadband operator customer satisfaction metrics 3Q 2021

Connected Consumer Survey: fixed broadband operator customer satisfaction metrics 3Q 2021 market research report available in single user pdf license with Aarkstore Enterprise at USD 3999

USD 3999 View Report

Fill The Form For Sample Request

Note : * Kindly provide us with your company id and get the sample reports at the earliest.

There is no Reviews available